Privacy Policy

1. Information We Collect

We collect information about you when you browse our site, create an account, place an order, contact us, or sign up to marketing. This includes:

Information You Give Us

• Name, email address, phone number, billing address and delivery address.
• Order details — items purchased, order value, order history.
• Payment information, processed securely by our payment provider (see Section 3 — we do not store full card details ourselves).
• Any messages, enquiries, reviews or feedback you send us.

Information Collected Automatically

• Device and browser type, IP address, and general location (e.g. town or region).
• Pages viewed, time spent on site, referring website, and browsing behaviour, collected via cookies and similar technologies.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders, including payment, shipping and delivery updates.
• Communicate with you about your order, account, or enquiries.
• Provide customer support and handle returns, refunds or complaints.
• Send you marketing communications, where you have opted in, which you can unsubscribe from at any time.
• Improve our website, products and customer experience.
• Detect and prevent fraud, and meet our legal and regulatory obligations.

3. Who We Share Your Information With

We do not sell your personal information. We share it only with trusted service providers who help us run our business, including:

• Shopify — our e-commerce platform, which hosts our store and processes order and account data on our behalf.
• Payment processors — to securely process your payment; they receive the information necessary to complete the transaction.
• Evri (our delivery courier) — your name, delivery address and contact details, to deliver your order.
• Email and marketing service providers — to send order confirmations, updates and (where you've opted in) marketing emails.
• Professional advisers and authorities — where required to comply with the law, enforce our terms, or protect our rights.

Each of these providers is only given the information they need to perform their role and is required to keep it secure.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to keep your basket working, remember your preferences, understand how visitors use our site, and — where you consent — show relevant marketing.

• Essential cookies — required for the site and checkout to function; these cannot be switched off.
• Analytics cookies — help us understand site usage so we can improve it.
• Marketing cookies — used to show relevant ads and measure their performance, only set with your consent.

You can control or delete cookies through your browser settings at any time. Blocking some cookies may affect how parts of our website work.

5. Data Retention

We keep your personal information for as long as necessary to fulfil the purposes described in this policy, including satisfying any legal, accounting or reporting requirements. Order and transaction records are typically retained for as long as required by UK tax law. If you ask us to delete your account, we will remove or anonymise your information except where we are legally required to keep it.

6. How We Protect Your Information

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or alteration, including secure hosting through Shopify and encrypted payment processing. No method of transmission over the internet is completely secure, so while we work hard to protect your information, we cannot guarantee absolute security.

7. Your Rights

Under UK data protection law, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your information, in certain circumstances.
• Restrict or object to how we use your information.
• Request a copy of your information in a portable format.
• Withdraw consent at any time, where we rely on consent (such as marketing emails).

To exercise any of these rights, contact us using the details in Section 13. We will respond within one month, as required by law.

8. Children's Privacy

Our website and services are not directed at children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.

9. International Data Transfers

Some of our service providers, including Shopify, may store or process information outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your information to UK data protection standards.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of any website you visit.

11. Marketing Communications

If you have opted in to receive marketing emails, we may contact you with news, offers and product updates. You can unsubscribe at any time by using the link in any marketing email, or by contacting us directly. Opting out of marketing does not affect order-related communications, such as dispatch or delivery updates.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and we will update the "Last updated" date above when changes are made.

13. Contact Us & Complaints

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Business Name: Adam Home
Email: info@adamhome.co.uk
Address: House of Decor Limited, Ensor Mill, Queensway, Rochdale OL11 2NU
Phone: +44 1706 534 726

If you are unhappy with how we've handled your information, you also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.