Refund policy
Adam Home Returns & Refund Policy
We want you to be completely happy with your order. If something isn't right, here's everything you need to know about returning it.
Your Right to Return
You have 30 days from the date of delivery to return most items purchased from Adam Home for a refund or exchange, provided the conditions below are met. This applies to all Adam Home products; we do not exclude any product category from this 30-day window on the basis of hygiene or otherwise, provided the item is unused.
Return Conditions
To be eligible for a return, items must be unused, unwashed, and in their original condition, with original packaging included wherever possible. Please take reasonable care of items while deciding whether to keep them.
How to Start a Return
- Email info@adamhome.co.uk with your order number and the item(s) you would like to return.
- We will confirm your return is eligible and provide you with the return address and any further instructions.
- Send the item back to us unused and in its original packaging within 30 days of the delivery date. Return postage is at your own cost unless the item is faulty, damaged, or incorrect (see below).
- Once we receive and inspect your return, we will process your refund.
We aim to begin processing every return within 2 business days of receiving it back at our warehouse.
Refunds
Once your return has been received and inspected, refunds are processed within 5–10 business days and issued to your original payment method. You will receive an email confirmation once your refund has been processed. Please note that your bank or card provider may take a few additional days to show the refund in your account.
Exchanges
If you would like a different size, colour, or design, follow the same return process above and place a new order for the item you would prefer, or let us know in your email and we will arrange the exchange where stock allows. As with standard returns, return postage for exchanges due to a change of mind is at the customer's own cost.
Damaged, Faulty, or Incorrect Items
If your item arrives damaged, faulty, or is not what you ordered, please contact us within 48 hours of delivery with your order number and a photo of the issue. In these cases, we will arrange a free replacement or a full refund, and you will not be charged for return postage.
Order Cancellations
If you need to cancel your order, contact us as soon as possible. If your order has not yet been dispatched, we will cancel it and issue a full refund free of charge. If it has already been dispatched, please follow the standard returns process above once it arrives.
Non-Returnable Circumstances
We are unable to accept returns on items that have been used, washed, or are not in their original saleable condition, except where the item is faulty or was sent in error. This does not affect your statutory rights.
Contact Us
If you have any questions about a return or refund, please get in touch:
Email: info@adamhome.co.uk
Phone: +44 1706 534 726
Address: House of Decor Limited, Ensor Mill, Queensway, Rochdale OL11 2NU
We usually reply within 1 business day.