Return any unused, unwashed Adam Home item within 30 days of delivery for a refund or an exchange. Damaged, faulty or incorrect items are replaced or refunded free, including return postage.
How to return an item
Returns take four steps. Start by emailing us; we confirm the item is eligible and send the return address.
- Email us. Send your order number and the items to return to support@adamhome.co.uk.
- Get the address. We confirm eligibility and send the return address and instructions.
- Post it back. Return the item unused, in its original packaging, within 30 days of delivery.
- Get your refund. We inspect the return and refund your original payment method.
Return conditions
Every Adam Home product can be returned within 30 days of delivery, with no category excluded for hygiene reasons, as long as the item is unused, unwashed and in its original condition, with its original packaging wherever possible.
Return postage is paid by you, unless the item is faulty, damaged or incorrect. We cannot accept returns of items that have been used or washed, unless they are faulty or were sent in error. This does not affect your statutory rights.
Refunds
We aim to start processing a return within 2 working days of it arriving at our warehouse. Once inspected, refunds are issued to your original payment method within 5–10 working days, and we email you when it is done. Your bank may take a few extra days to show the refund.
Exchanges
Want a different size, colour or design? Follow the same steps and either place a new order for the item you prefer, or tell us in your email and we will arrange the exchange where stock allows. Return postage for a change of mind is paid by you.
Damaged, faulty or incorrect items
Contact us within 48 hours of delivery with your order number and a photo of the problem. We will send a free replacement or give a full refund, and you will not pay for return postage.
Cancelling an order
Contact us as soon as possible. If your order has not been dispatched, we cancel it and refund you in full. If it has already been dispatched, return it using the steps above once it arrives.
See our delivery information or the full FAQ.
Questions? Call 01706 534 726 or email support@adamhome.co.uk, Monday to Friday, 9am to 5pm.