• We accept returns on eligible items within 14 days of delivery. To qualify, products must be unused, in original packaging, in resalable condition, and accompanied by proof of purchase. Due to hygiene reasons, we cannot accept returns on used bedding items, opened pillows or duvets, custom or made-to-order products, or clearance items marked as final sale.

• If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos and your order details. Once approved, we will arrange a replacement or refund. To start a return, email info@adamhome.co.uk with your order number and reason for return and wait for return authorization before sending the item back.

• Return shipping costs are the customer’s responsibility unless the item is faulty. Refunds are issued to the original payment method after inspection and may take 5–10 business days to appear. For exchanges, we replace only defective or damaged items for other changes, please return the product and place a new order.

Q1. What materials are your products made from?
Our products are made using high-quality fabrics and premium fillings such as hollowfibre, microfibre, feather, or down-alternative materials. Each product page lists the exact materials and specifications for full transparency.

Q2. Are your products hypoallergenic and skin-friendly?
Most of our bedding products are designed to be hypoallergenic and skin-friendly. They are suitable for everyday use and sensitive sleepers. Please check the product specifications for allergy-safe labeling.

Q3. Can the product be machine washed?
Many of our pillows, duvets, and inserts are machine washable. Always follow the care instructions mentioned on the product label or description to maintain shape and performance.

Q4. How long does delivery take?
Orders are usually processed quickly and delivered within the estimated timeframe shown at checkout. You will receive tracking details once your order has been dispatched.