Quick Links

1. Overview

Adam Home operates this website and online store to provide customers with a curated shopping experience, including product browsing, checkout, customer support, order fulfilment, and related services.

Our store is powered by Shopify, which helps us operate our website, process orders, manage payments, and improve your shopping experience.

2. Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

• Contact details: name, email address, phone number, billing address, and shipping address.
• Order and transaction details: products viewed, added to cart, purchased, returned, exchanged, or cancelled.
• Payment information: payment method, payment confirmation, and transaction details. Payment card information is processed securely by our payment providers.
• Account information: login details, preferences, saved addresses, and account settings.
• Communication details: messages, emails, support requests, reviews, or feedback you send to us.
• Device and usage information: IP address, browser type, device type, pages visited, time spent on site, and website activity.

3. How We Collect Your Information

We may collect information in the following ways:

• Directly from you when you place an order, create an account, subscribe to emails, or contact us.
• Automatically when you browse our website through cookies, analytics tools, and similar technologies.
• From service providers such as Shopify, payment processors, delivery companies, analytics providers, and marketing tools.
• From partners or third parties where permitted by law.

4. How We Use Your Information

We use your personal information to run our business and provide our services, including to:

• Process payments and complete your orders.
• Arrange shipping, delivery, returns, and exchanges.
• Create and manage customer accounts.
• Respond to questions, complaints, and support requests.
• Send order updates, account notifications, and service-related emails.
• Send marketing emails or promotional messages where permitted.
• Show relevant ads and product recommendations.
• Improve our website, products, services, and customer experience.
• Detect fraud, protect our website, and maintain security.
• Comply with legal, tax, accounting, and regulatory obligations.

5. How We Share Your Information

We may share your personal information with trusted third parties where necessary to operate our store and provide our services.

• Shopify, which hosts and powers our online store.
• Payment processors to securely process payments.
• Shipping and fulfilment partners to deliver your orders.
• Customer support tools to help us respond to your enquiries.
• Marketing and advertising partners to send promotions and show relevant ads.
• Analytics providers to understand website performance and customer behaviour.
• Professional advisers such as accountants, legal advisers, or business consultants.
• Authorities or regulators when required by law or valid legal process.

We may also share information during a business transaction, such as a merger, sale, restructuring, or transfer of assets.

6. Shopify & Third-Party Services

Our website is hosted by Shopify. Information you provide through our website may be processed by Shopify and its service providers to help us operate the store, process orders, improve services, prevent fraud, and support personalised shopping features.

Shopify may process certain personal information independently for its own purposes. You can learn more by reviewing Shopify’s Consumer Privacy Policy: https://privacy.shopify.com/en

Our website may also contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of websites that we do not control.

7. Cookies, Analytics & Advertising

We use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our store, improve performance, and support advertising.

Cookies may help us:

• Keep items in your shopping cart.
• Remember your preferences.
• Understand which pages and products are popular.
• Improve website speed and usability.
• Show relevant advertisements on our website or other platforms.

Depending on your location, you may have the right to opt out of targeted advertising or the sale/sharing of personal information. You may also manage cookies through your browser settings.

8. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These rights may include:

• Access: request a copy of the personal information we hold about you.
• Correction: ask us to correct inaccurate or incomplete information.
• Deletion: ask us to delete your personal information, subject to legal exceptions.
• Portability: request a copy of your information in a portable format.
• Objection or restriction: ask us to stop or limit certain processing activities.
• Withdraw consent: withdraw consent where we rely on consent to process your information.
• Opt out of marketing: unsubscribe from promotional emails at any time.
• Opt out of targeted advertising: where applicable, request that we do not use your information for targeted advertising.

To exercise your rights, please contact us using the details provided in the Contact section below. We may need to verify your identity before processing your request.

You can also review Shopify’s privacy options here: Shopify Privacy Portal.

9. Children’s Privacy

Our services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it where required by law.

10. Security and Retention

We take reasonable steps to protect your personal information. However, no website, system, or transmission method is completely secure. We recommend that you avoid sending sensitive information through unsecured channels.

We keep personal information only for as long as necessary to provide our services, maintain business records, comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements.

11. International Transfers

Your personal information may be transferred, stored, or processed outside the country where you live. Where required, we rely on appropriate safeguards such as recognised contractual protections or other lawful transfer mechanisms.

12. Complaints

If you have concerns about how we handle your personal information, please contact us first so we can try to resolve the issue.

Depending on where you live, you may also have the right to complain to your local data protection authority.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

14. Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, you can contact us at:

For applicable data protection laws, Adam Home is the data controller of your personal information.