Page Sections

1 Overview

Adam Home aims to process and deliver orders as smoothly as possible. Once you place an order through our website, we will prepare your items and arrange delivery using suitable shipping or fulfilment partners.

Delivery timeframes are estimates only and may depend on your location, product availability, courier schedules, public holidays, customs checks, and other factors outside our control.

2 Order Processing

Orders are usually processed after payment has been successfully received and verified.

Processing may take longer during busy periods, seasonal promotions, holidays, stock checks, or if additional verification is required.

If an item is unavailable or there is an issue with your order, we may contact you using the email address or phone number provided at checkout.

3 Delivery Times

Estimated delivery times may vary depending on the shipping destination and delivery service used.

Once your order has been dispatched, delivery is handled by the courier or shipping carrier. Adam Home is not responsible for delays caused by courier networks, customs, weather, local disruptions, incorrect address details, or events outside our reasonable control.

• Delivery estimates begin after your order has been processed and dispatched.
• Orders may arrive in separate packages if items are shipped from different locations.
• Delivery may take longer during peak shopping seasons or public holidays.

4 Shipping Charges

Shipping charges, if applicable, will be shown at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery location, product size, product weight, shipping method, and any promotional offers available at the time of purchase.

Any free shipping offers are subject to the terms displayed on our website and may be changed or withdrawn at any time.

5 Shipping Address

Please ensure your shipping address, phone number, and email address are accurate before placing your order.

Adam Home is not responsible for failed, delayed, or lost deliveries caused by incorrect or incomplete address details provided by the customer.

If you notice an address mistake after placing an order, contact us as soon as possible. We will try to help, but we cannot guarantee changes once the order has been processed or dispatched.

6 Order Tracking

Where tracking is available, tracking details may be sent to you by email, SMS, or through the order confirmation page.

Tracking updates may take some time to appear after dispatch. If your tracking information has not updated for a while, this may be due to courier processing or scanning delays.

7 Shipping Delays

While we aim to deliver orders within the estimated timeframe, delays can happen.

Shipping delays may occur due to:

• High order volume or seasonal demand.
• Courier or postal service delays.
• Weather conditions or transport disruptions.
• Customs inspections or border delays.
• Incorrect or incomplete shipping information.
• Events outside our control.

If there is a significant delay with your order, please contact us and we will do our best to assist.

8 Failed Delivery or Returned Orders

If a delivery attempt fails because no one is available to receive the package, the courier may leave delivery instructions, attempt redelivery, or return the parcel.

If an order is returned to us because of an incorrect address, missed delivery, refusal to accept delivery, or failure to collect the parcel, additional shipping fees may apply.

Refunds for returned orders, where applicable, will be handled in accordance with our Refund Policy.

9 Lost, Missing or Damaged Orders

If your order arrives damaged, incomplete, or does not arrive within a reasonable period, please contact us as soon as possible.

To help us investigate, please include your order number, delivery address, photos of any damaged item or packaging, and any tracking information available.

We will review the issue and, where appropriate, work with the courier or fulfilment partner to help resolve the matter.

10 International Shipping

If international shipping is available, your order may be subject to customs duties, taxes, import fees, or local charges once it reaches your country.

These charges are the responsibility of the customer unless clearly stated otherwise at checkout.

Adam Home is not responsible for customs delays, rejected imports, or additional charges applied by customs authorities or local delivery providers.

11 Contact Us

If you have any questions about shipping, delivery, tracking, or your order, please contact Adam Home using the details below: