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Adam Home Shipping Policy
We want your order to arrive quickly, safely, and exactly when you expect it. Please read below for full details on our delivery times, costs, and what to do if something goes wrong.
Where We Ship
We currently ship to addresses within the United Kingdom only. We do not offer international shipping at this time.
Processing Time
Orders are picked and packed at our warehouse in Rochdale and dispatched via Evri. Orders placed before 2pm, Monday to Friday, are dispatched the same working day. Orders placed after 2pm, or on weekends and bank holidays, are dispatched on the next working day. We do not dispatch on Saturdays, Sundays, or UK bank holidays.
Delivery Options and Costs
Standard Delivery: 2–3 business days from dispatch, Free of charge, on all orders.
Express – Next Day Delivery: 1 business day from dispatch, £4.50. Next Day Delivery is only available for orders placed before our 2pm cut-off on a working day; orders placed after the cut-off, or on a non-working day, will be dispatched on the next working day and delivered the following business day after that.
Delivery times are estimates provided by our courier and begin from the date of dispatch, not the date the order was placed. Occasionally deliveries may be delayed due to circumstances outside our control, such as adverse weather or courier delays, and we appreciate your patience in these situations.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your parcel's progress. If you have not received tracking information within 2 working days of placing your order, please contact us and we will look into it right away.
Damaged, Faulty, or Missing Items
Please inspect your order as soon as it arrives. If any item is damaged, faulty, incorrect, or missing from your delivery, contact us within 48 hours of delivery, quoting your order number and including a photo of the issue where possible. We will arrange a free replacement or a full refund at no cost to you, and you will not be asked to return the item first in these cases.
Multiple-Item Orders
If your order contains multiple items, they may occasionally be sent in separate parcels or arrive on different days depending on stock availability. You will be notified by email if this is the case, and you will not be charged any additional delivery fees.
Address Accuracy
Please ensure your delivery address and contact details are entered correctly at checkout. We are unable to take responsibility for delays or non-delivery caused by incorrect address information provided by the customer. If you notice an error after placing your order, contact us as soon as possible and we will do our best to amend it before dispatch.
Contact Us
If you have any questions about your delivery, please get in touch:
Email: info@adamhome.co.uk
Phone: +44 1706 534 726
Address: House of Decor Limited, Ensor Mill, Queensway, Rochdale OL11 2NU
We aim to respond to all enquiries within 1 business day.