Refund policy

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Every product is carefully inspected before it leaves our warehouse. If something isn't right, we're here to make it right — quickly and without fuss.

30 days
Return window from date of delivery
10 days
To initiate your return request
5–10 days
For refund to appear in your account
48 hrs
To report damaged or incorrect items

Eligibility Criteria

To qualify for a return, your item must meet all of the following conditions:

  • Unused, unworn, and in its original condition
  • Returned in original packaging with all accessories included
  • Accompanied by your receipt or proof of purchase
  • Not a discounted, sale, or promotional item

Items that do not meet these criteria will be returned to the sender without a refund being issued.

Non-Returnable Items

  • Opened or partially used edible salt, bath salts, or any consumable product
  • Salt lamps or products that have been installed, plugged in, or used
  • Items purchased on sale, at a discount, or during a promotional offer
  • Items returned without original packaging
  • Gift cards

Exchanges

Wrong item sent by us

We cover all return and exchange shipping costs. No hassle, no cost to you whatsoever.

Change of preference

Exchanges welcome for a different size or colour. Return shipping costs are the customer's responsibility.

Contact us at myadamhome@gmail.com before sending anything back.

Damaged or Incorrect Items

If your order arrives damaged, cracked, or incorrect — contact us within 48 hours of delivery with your order number and a clear photo of the issue.

We'll arrange a free replacement or full refund with no return shipping required on your end. Email: myadamhome@gmail.com

Return Shipping

If your item arrived in perfect condition and you've changed your mind, return shipping costs are your responsibility. We recommend using a tracked service — we cannot be held responsible for items lost in transit.

Please do not send items back without contacting us first. Unsolicited returns will not be accepted.

Refunds

  • Approved refunds are processed to your original payment method
  • Allow 5–10 business days for your bank or card provider to post the credit
  • Original shipping costs are non-refundable unless the return is due to our error

Shipping Restrictions

We currently ship and accept returns within the United Kingdom only. We do not fulfil or process international orders at this time.

Have a question about your return? Our team responds within 1 business day.

myadamhome@gmail.com